If your business is anything like ours, voicemail matters. We’d love to answer every phone call, but sometimes people call during off hours or while we’re on the phone with someone else.
Traditional voicemail systems suck, however. Using the phone to access an inbox is a terrible form of human-machine interaction, especially if you’re used to the quickness of email. I don’t want to “press 1 to hear new messages”; I want the messages to appear in front of me.
Enter Google Voice. This amazing web app, part of the Google Apps suite of online software, manages our voicemail for us on the web. Every message left is transcribed for quick reading, then emailed to every member of our staff.
Because a message left hanging can quickly turn a current customer into a past customer, it’s essential that someone on our team get back to every voicemail left as quickly as possible. But once that team member calls back, how do the other members know not to call back themselves?
Simple: we respond to the voicemails to reach quickly everyone in the company. Sometimes we’ll summarize the conversation, sometimes we’ll request someone else call the individual and sometimes we’ll simply say the conversation’s happened and all is well. The point is the entire the team, wherever in town their bikes may have taken them, knows what’s going on.
Sound complicated? It isn’t. We can set this up for your business, and even train your staff to use it properly. Give us a call or contact us for more information. Google Voice is just one part of a suite of software that will change the way you do business, for the better.